= “The process of learning the skills you need to do a particular
job or activity. Training is an activity leading to skilled behavior.”
How Can You Afford NOT to Train?
like staffing, it costs money, it requires a lot of work, effort
and commitment, but without it your business will suffer.
You will not be able to provide excellent service and stay ahead
of the “big guys” (who by the way spend the money, and make the
commitment to training their staff).
in mind that your customers expect consistent services, they talk
with their friends and they compare notes. Customers like
to get what they paid for or read about, not something different.
Your staff will feel more confident in the execution of their
duties if they are given guidelines and shown exactly what is
meant by the descriptive text in our brochures; such as “transported”,
“sense of calmness”, “soothing”, “therapeutic”, etc. You
will not have to deal with customer dissatisfaction because they
"did not get the service, that was promised."
& Development offers ready-to-teach training courses such
as: “Exceeding Customer Expectations”, “Spa Telephone Etiquette”,
“Maximizing your Booking Potential” and many more. One of our
top trainers can visit your location to teach the course(s) of
can also develop training programs specifically planned for the
needs of your staff. We will coordinate and oversee this
training in each area of your facility. In addition, we can “Train
the Trainer” so that training can remain ongoing, which is crucial
to the overall success of your company.
To schedule your next training program, please contact our offices
today! Also please visit the R&D
Institute page for our hands-on workshops.