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ResourcesAndDevelopment.com - Your Complete Resource for Spa & Hotel Development, Consulting, & Management
 
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Resources & Development - Training


Training = “The process of learning the skills you need to do a particular job or activity. Training is an activity leading to skilled behavior.”

How Can You Afford NOT to Train?

Training is like staffing, it costs money, it requires a lot of work, effort and commitment, but without it your business will suffer.  You will not be able to provide excellent service and stay ahead of the “big guys” (who by the way spend the money, and make the commitment to training their staff).

Keep in mind that your customers expect consistent services, they talk with their friends and they compare notes.  Customers like to get what they paid for or read about, not something different.  Your staff will feel more confident in the execution of their duties if they are given guidelines and shown exactly what is meant by the descriptive text in our brochures; such as “transported”, “sense of calmness”, “soothing”, “therapeutic”, etc.  You will not have to deal with customer dissatisfaction because they "did not get the service, that was promised."

Resources & Development offers ready-to-teach training courses such as: “Exceeding Customer Expectations”, “Spa Telephone Etiquette”, “Maximizing your Booking Potential” and many more. One of our top trainers can visit your location to teach the course(s) of your choice.

We can also develop training programs specifically planned for the needs of your staff.  We will coordinate and oversee this training in each area of your facility. In addition, we can “Train the Trainer” so that training can remain ongoing, which is crucial to the overall success of your company.

To schedule your next training program, please contact our offices today!  Also please visit the R&D Institute page for our hands-on workshops.

 


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