Spa and Salon Standard Operating Procedures (Spa and Salon SOPs) is a manual and/or document that is devised to explain in detail WHAT are the expected behaviors, outcomes and or policies in a work environment.

Sometimes this format is used to explain and illustrate the HOW of doing a task and its end result. Spa SOPs are used to help ensure consistency in the delivery of your services and the image of your Day Spa, Salon, Medical Spa or Resort Spa.

Designed Specifically For The Spa and Salon Industry this tool guides you step-by-step through the development process, showing you where to input information and giving you workable examples along the way. Your Spa SOP manual is a great training tool!

Within the content of this comprehensive CD you will find the information needed to help you develop your Spa Standard Operational Procedures in a way that clearly documents and communicates your company’s expected behaviors, delivery of services and the look and feel of your business.  Please note this “Ready-To-Use” Spa Employee Handbook/Manual requires at least a working knowledge of Microsoft® Word word-processing software.

You will be able to define the following standard operational procedures for your company:

 

General Policies and Regulations    General Behavior    Time and Attendance    Appearance and Grooming Standards    Telephone Etiquette    Celebrities and VIPs    Handling of Gratuities    Guest Satisfaction Process    Employee Break Room Etiquette    Staff use of Cell-phones, Pagers and Internet Guest Services Policies and Regulations    Communication Log Book    Front Desk Agent Duties & Guidelines    Booking Service Requests by Telephone    Guest Arrival Process    Cash Handling and Bank Discrepancies    Spa Attendant Duties & Guidelines Services Policies and Regulations    Behavior and Professionalism at the Front Desk and Open Areas    Sterilization    Hair Services Provider Duties & Guidelines    Nail Services Provider Duties & Guidelines    Foot-spa Sanitation    Prep Attendant Duties & Guidelines    Esthetician Duties & Guidelines    Massage Therapy Provider Duties & Guidelines    Draping Procedures    Inappropriate Guest Behavior and Sexual Advances

Operational Policies and Regulations    Spa Housekeeping    Preparation of Reception and Retail Areas    Preparation of Locker Areas    Preparation of Guest Waiting Area    Preparation of Treatment Tables    Laundry Appendix    Blank SOP Template    Sample Forms                   Time –Off Request Form                   Client Consultation Form                   Cleanliness Inspection Form    Sample Training documents Guest Satisfaction Process Booking and Selling Services

What others are saying:

 

I purchased your SOP's about 3 weeks ago and just wanted to thank your company. I am in a position where I am no longer able to be a part of the day to day operations of my company. I've revised the SOP's to fit my company and I've begun training my employees and it's meant so much to survival and success of my company. (I actually contemplated closing the business!) I just ordered the employee manual and plan to order everything you have.  Anonymous Spa Owner Colorado  Read more testimonials here

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