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Resources & Development - Standard Operational Procedures

Spa and Salon Standard Operating Procedures (Spa and Salon SOPs) is a manual and/or document that is devised to explain in detail WHAT are the expected behaviors, outcomes and or policies in a work environment.

Sometimes this format is used to explain and illustrate the HOW of doing a task and its end result. Spa SOPs are used to help ensure consistency in the delivery of your services and the image of your Day Spa, Salon, Medical Spa or Resort Spa.

Designed Specifically For The Spa and Salon Industry this tool guides you step-by-step through the development process, showing you where to input information and giving you workable examples along the way. Your Spa SOP manual is a great training tool!

Within the content of this comprehensive CD you will find the information needed to help you develop your Spa Standard Operational Procedures in a way that clearly documents and communicates your company’s expected behaviors, delivery of services and the look and feel of your business.  Please note this “Ready-To-Use” Spa Employee Handbook/Manual requires at least a working knowledge of Microsoft® Word word-processing software.

You will be able to define the following standard operational procedures for your company:


General Policies and Regulations

  •    General Behavior

  •    Time and Attendance

  •    Appearance and Grooming Standards

  •    Telephone Etiquette

  •    Celebrities and VIPs

  •    Handling of Gratuities

  •    Guest Satisfaction Process

  •    Employee Break Room Etiquette

  •    Staff use of Cell-phones, Pagers and Internet

Guest Services Policies and Regulations

  •    Communication Log Book

  •    Front Desk Agent Duties & Guidelines

  •    Booking Service Requests by Telephone

  •    Guest Arrival Process

  •    Cash Handling and Bank Discrepancies

  •    Spa Attendant Duties & Guidelines

Services Policies and Regulations

  •    Behavior and Professionalism at the Front Desk and Open Areas

  •    Sterilization

  •    Hair Services Provider Duties & Guidelines

  •    Nail Services Provider Duties & Guidelines

  •    Foot-spa Sanitation

  •    Prep Attendant Duties & Guidelines

  •    Esthetician Duties & Guidelines

  •    Massage Therapy Provider Duties & Guidelines

  •    Draping Procedures

  •    Inappropriate Guest Behavior and Sexual Advances

Operational Policies and Regulations

  •    Spa Housekeeping

  •    Preparation of Reception and Retail Areas

  •    Preparation of Locker Areas

  •    Preparation of Guest Waiting Area

  •    Preparation of Treatment Tables

  •    Laundry


  •    Blank SOP Template

  •    Sample Forms

  •                   Time –Off Request Form

  •                   Client Consultation Form

  •                   Cleanliness Inspection Form

  •    Sample Training documents

  • Guest Satisfaction Process

  • Booking and Selling Services

What others are saying:


I purchased your SOP's about 3 weeks ago and just wanted to thank your company. I am in a position where I am no longer able to be a part of the day to day operations of my company. I've revised the SOP's to fit my company and I've begun training my employees and it's meant so much to survival and success of my company. (I actually contemplated closing the business!) I just ordered the employee manual and plan to order everything you have.  Anonymous Spa Owner Colorado  Read more testimonials here

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Standard Operational Procedures (SOP's)
Qty: Price: $150.00
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Client Testimonials

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